Mood:  celebratory

This is a friendly reminder of changes to my customer service policy that took effect April 15, 2007.   

Any clients who have signed up after April 1, 2007 are required to pay in advance of their scheduled appointments according to the agreed upon fee schedule listed at http://www.niquenyafulbright.com/services.htm.  Payment must be received by 6PM CST the day prior to your next scheduled appointment or by automatic subscription for clients on a monthly schedule.  If payment is not received, your appointment will be cancelled and sessions may not resume until your account is brought current.

For those clients who have signed on prior to April 15, 2007, you have been grandfathered and will continue to be invoiced after each session is complete.  Payment must be received within 48 hours of service or your next scheduled session will be cancelled and coaching will not resume until your account is brought current.  A $5 per day late fee will be assessed to your account as well.  To date, I have not been assessing late fees; however, I will need to do so from this point going forth.

Should you have any questions or concerns regarding my customer service policy, please do not hesitate to contact me.  As always, it is my goal to help you to take control of all areas of your life.  If there is ever a time that coaching becomes a financial burden, please let me know so that we can discuss alternative fee structures.