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News & Articles by Niquenya D. Fulbright, Executive Life Coach
Sunday, 21 March 2010
Challenges Facing e-Commerce Businesses
Mood:  energetic
Topic: Business

The advent of the World Wide Web (WWW) has created a dynamic shift in the way businesses compete in the marketplace.  The WWW allows companies, small and large, to vie for customers on an international level playing field.  Establishing a web presence is essential to continued growth and development; however, there are several considerations to take into account.  Some challenges facing companies transitioning into the world of e-commerce include: website design, development, hardware, software and strategic planning.

Read more about Challenges Facing e-Commerce Businesses


Posted by Niquenya D. Fulbright at 12:01 AM CDT
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Sunday, 7 March 2010
Identifying New Internet Business Opportunities
Mood:  bright
Topic: Business

The internet breeds new and exciting ways to do business.  It is easily accessible and relatively effortless to use.  It makes practical sense for almost any business to take advantage of all the World Wide Web has to offer by moving at least part of its operations online.  Not only can a website be an excellent source of information for customers but it can also be a virtual salesperson.  Doing business online is both a valuable timesaver and highly cost effective.  Despite the evident benefits, there are a few considerations to make before pursuing an online business opportunity.  Companies must thoroughly analyze online business opportunities and make an appropriate match to their business model to ensure the business can win.

Read more about Identifying New Internet Business Opportunities


Posted by Niquenya D. Fulbright at 12:01 AM CST
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Thursday, 28 May 2009
How to Make Real Money Online With Affiliate Programs
Mood:  energetic
Topic: Business

We've all heard the fantastic stories about average Joes making loads of cash using the internet. Well guess what? These stories really aren't all that unusual or unachievable. You too can tap into the goldmine that is the internet superhighway. Learn how to make real money online using the power of affiliate marketing programs.

First you will need to choose your subject matter. The key to making money online using affiliate programs is to focus on a topic area that will interest a particular group of people and then only join affiliate programs that will complement this topic. Of course your chosen subject must be one that you are also highly passionate about to ensure your success. Choosing a topic that you find boring or that is of little consequence to others will only yield a poor return. If you are already a business owner, this step can be pretty easy as you can use your existing area of expertise or take this opportunity to launch a supplementary product or service. 

Learn more about how to make real money online with affiliate programs.


Posted by Niquenya D. Fulbright at 12:01 AM CDT
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Sunday, 1 March 2009
How to Create a Training Class
Topic: Business

Did you know that you could turn your knowledge into a cash-making machine? People pay well for the convenience of having information readily available. By teaching other people what you know you could rake in hundreds or even thousands of dollars extra each month. There are many ways to do this. You could start a blog, write articles or even a book. One of the most lucrative methods; however, is through public speaking. Create a training class and watch the money roll in. 

Choose a topic. First, you must pick a topic that you are really interested in and passionate about. If you find the topic boring then you will fail before you begin. Your passion of the subject is what will sell the training class to your audience. Think about things that you know a lot about or that you really love to do. Ask yourself what is one thing that you could talk about forever.

Read more about how to create a training class.


Posted by Niquenya D. Fulbright at 12:01 AM CST
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How to Build a Quality Website
Mood:  energetic
Topic: Business

Is your business on the web? If it isn't then you are way behind your competitors and missing out on a valuable marketing tool. With so many options available, it is fairly easy to get a website these days. Follow these tips to be on par with your competition and build a quality website.

Develop a plan. This is an often overlooked step. You should do this before doing anything else. Your website is a communication tool. You will use it to relate information to your target audience. Think about what type of information you would like to share and what type of things your audience would want to know. Determine if your website will be purely informational or if it will be interactive and offer customers the opportunity to request a quote or purchase directly from the site. 

Create an outline of the site. What pages should it include? At a minimum you should have a home page and a contact page. Additionally you might have an about page, a products and/or services page and/or a shopping cart. You might also desire to publish a blog. Decide all of this first. Decide on your color scheme and where you might place your logo. Your website should be an extension of your brand. Choose colors for the background, headers and text that are uniform with your other promotional materials (i.e. brochures and business cards). 

Read more about how to build a quality website.


Posted by Niquenya D. Fulbright at 12:01 AM CST
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Wednesday, 25 February 2009
How to Use Twitter Effectively
Mood:  hungry
Topic: Business

Internet marketing is no longer a huge mystery to most businesses. Almost everyone has an informational webpage at the very least. Unfortunately, throwing up a one-page site isn't enough anymore. Potential customers are looking for more of a personal connection. Social media is what makes that possible. Here are a few tips to get started on one of the most ...read more about how to use Twitter effectively.


Posted by Niquenya D. Fulbright at 10:44 AM CST
Updated: Tuesday, 10 March 2009 7:17 AM CDT
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Tuesday, 24 February 2009
How to Use Aromatherapy to Promote Health & Productivity
Mood:  celebratory
Topic: Business

The wellness industry is a trillion dollar industry. Your employees and customers want it. Some companies offer massage and gyms to their employees. One company featured recently on the news offers treadmill desks. Another great alternative is to incorporate aromatherapy. Aromatherapy is the art and science of using essential oils (oils extracted directly from plants) for therapeutic benefit. It is a cost-effective, holistic approach of taking care of the body by enhancing the senses with pleasant smelling botanical oils through stimulating the olfactory nerves. The following are ways to incorporate the use of essential oils to promote health and ...Read more about how to use aromatherpay to promote health and productivity.


Posted by Niquenya D. Fulbright at 2:48 PM CST
Updated: Tuesday, 10 March 2009 7:20 AM CDT
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Sunday, 14 October 2007
7 Tips to Save Money on Quality Web Design
Mood:  caffeinated
Topic: Business

One of the most common mistakes I see new entrepreneurs make is overspending for website design.  Eager small business owners on the most limited budgets shell out hundreds and sometimes thousands of dollars to get their sites aesthetically pleasing before going live.  While there are many quality professional designers out there, most are way overpriced and under deliver well below expectations.  It is also often difficult to maintain control of your website’s content once you put it into the hands of an outsourced service provider.  Simple updates like changes in sales prices can take days to implement depending on the size and capabilities of your web designer.  If you do decide that you simply have to outsource your web design, here are seven tips to prevent you from shelling out the really big bucks:

 

1.      Price shop: get quotes from each designer along with a full description of the scope of service they will provide.  Use the quotes to negotiate lower prices.

 

2.      Use college students: this talented group is eager to build their portfolios and will often perform the work for free or really cheap as long as you allow them to use your business as a reference.  You can usually find an abundance of advertisements requesting clients on sites like www.craigslist.org.

 

3.      Check references: take a look at portfolios and visit their completed jobs.  Check for congruency, site feel and ease of navigation. Contact the site owner for feedback pertaining to the designer’s customer service policies and response.

 

4.      Provide your own artwork: many designers will charge extra for providing stock photos.  Take your own pictures and stipulate their use within the contract terms.

 

5.      Get a contract: too many times I have seen small business owners stuck with crappy, dysfunctional websites with little recourse for compensation due to the lack of a written contract.  Make sure the contract covers every conceivable item including S.E.O., future updates and job turnaround time.

 

6.      Write your own ad copy: many web design companies offer full service packages that include copywriting.  Don’t do it!  First off, nobody knows your business better or more passionately than you and secondly, this service can run your bill into the high heavens.

 

7.      Just say NO to flash: I know it’s cute and very tempting but guess what?  It is usually annoying to your site visitors and EXPENSIVE!  Furthermore, flash presentations are not search engine friendly and since these are usually used on your gateway, or Home page, your site could be completely overlooked.  How many times have you seen a flash animation on a first-page Google search result?

 

Web design can get pretty pricey so your best bet is to do it yourself.  Most hosting services include a free page builder program and a variety of user-friendly templates to get you started.  You can also use simple programs like Microsoft FrontPage® or Adobe DreamWeaver®.  There is usually some type of a demo version of these programs included in the original software package that came with your personal computer.  Whether you choose a web design service or do it yourself, the important things to consider are maintaining control of your content and keeping your costs down.

 

 © 2007 by Niquenya D. Fulbright - All Rights Reserved


Posted by Niquenya D. Fulbright at 1:41 AM CDT
Updated: Sunday, 14 October 2007 1:42 AM CDT
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Tuesday, 1 May 2007
10 Crucial Steps to Create an Online Presence
Mood:  accident prone
Topic: Business
If you are like most people, the ability to live out your years comfortably as a self-sufficient business owner is at the top of your list of priorities. You may even dream of growing rich. Over the years, there has been televised wealth guru after wealth guru boasting about the riches they have attained and how you too can grow rich beyond your wildest dreams. But how does one do that? You have to establish an online presence.

The internet is a great place to get rich. It is a worldwide marketplace that is open 24 hours per day, 7 days per week. You get to be your own boss, set your own hours and conduct business transactions from the comfort of your own home in your footed pajamas. There is little to no overhead and the start-up cost is so low that you can see a return on your investment with the sale of just one moderately priced item. Even if you already own a business, creating an online presence around your products and services is the most cost effective way to expand your current business as it levels the playing field allowing you an equal opportunity to compete with big boxers and other megastores. The internet allows you to work smarter, not harder. Here are ten crucial steps to get you started with building an online presence.

1. Decide what to sell and who will be your target audience.

If you are already in business for yourself, this step should be easy. If not, then I suggest that you think about things that you are good at or that you love to purchase yourself. Hobbies are especially good places to look for a product or service. If you are passionate about something, more than likely there are others who may be equally interested in the same subject. The easiest way to find your product after you have determined what it is you wish to sell is to find a company that allows you to set up a dropshipping relationship. Dropshipping is an arrangement that allows you to sell products at your own prices and then forward the order to the supplying company to complete the order. Many suppliers are willing to do this because it is a win-win situation for both parties. You get to make an income from home without having to stock an inventory and the company gets more business. If a particular company you are interested in doesn't have a prearranged dropshipping service, contact them and ask if they would be willing to create one. What do they have to lose?

If nothing else, sell information. Learn all that you can about the subject and then become an expert. We live in a world of convenience where everyone wants everything right now. By providing an information product, you have already done the work necessary to reach certain valuable resources. People will pay to know what you know because it is more convenient than to find these resources themselves. Information products can include lists, articles, reports, eBooks, books, training manuals, CDs, DVDs and more.

Think about what type of person would buy your product and service. What is/are their age, gender, income, buying habits and social status? All of these demographics play a key role in determining the profile of your "niche" customer. Identifying and building your marketing efforts around this group will give you a competitive edge in the marketplace.

2. Perform a review of competitor sites.

Start with a major search engine such as Google or Yahoo. Think about what common keywords or phrases a potential customer would use to find your site and subject matter. For instance, if your product is strawberry ice cream, you would type in "strawberry ice cream" or "flavored ice cream" in the search bar. Examine the listings on the first page of results. What title and descriptions were used?

Click into each of the sites and check out their source code. You can find this by clicking on the "View" menu located in the toolbar of your internet browser and then "Source". This will display the site's HTML source code if the webmaster has not hidden it. Look toward the top of the code for the HTML tag "head". Within a few lines you will find the tag "title". This should be the same as the title you saw on the search page. Take note of what words or phrases were used and their frequency. Beneath this tag should be a group of tags that begin "meta name=description..." or "meta name=keywords". Take special note of the "content=" portion of these tags.

Finally, close the source code window and examine the content of the Home page. Compare what keywords and descriptions were used throughout the page with what keywords were included in the meta tags. You should perform this task with the top three to five listings on the first page of the search results for every keyword that could be used for your own site. Examine your results as these would determine which keywords and phrases will be used on your own site.

3. Purchase a unique domain name and subscribe to a good, affordable hosting service.

Your domain name will be your site's URL. For instance, if you are "Bob's Motor Oil", your domain and URL could be "www.bobsmotoroil.com" or "www.bobs_motoroil.com". Whatever you use, it should be specific to your product or service, easy to commit to memory, not difficult to spell and be unique to prevent confusion with a similar company. Using your own name as your domain name could be difficult unless your name represents your product or service as a brand.

A good domain name should help portray a feeling. For instance, "www.totalwellbeingcenter.com" presents an image of peace and relaxation. This is hard to achieve with your own name unless you are Donald Trump whose name represents power and wealth. Any product or service that bears his name would immediately be recognized as luxurious. Keep this in mind when choosing your domain name. For a simple beginner site, your domain registration should cost no more than $15 to purchase for one-two years and hosting should be less than $20 per month. Make sure the hosting company has a built-in shopping cart software package so that you can create an online store if you will be selling products directly from your website. Try to stay away from domain extensions such as .net, .biz, or .ws. It is best to stick with the traditional .com extension because the majority of your customers won't remember the other extensions and, therefore; they will not find your website.

4. Create keyword-rich content on each page.

Now it is time to start building your website. You can either use the free page builder software that is probably included with your hosting program or for more flexibility; you can use a program like FrontPage or DreamWeaver and then upload the completed site to your hosting service. I prefer to use FrontPage myself. Build each page with good, solid descriptions of your products and services. At a bare minimum, your site should include a Home page (the entry into your site) with a welcoming address, a Company Profile or Bio page, and a Contact page so that potential customers can reach you. Additionally, a products and services page with a detailed description of each item should be included either separately or within the content of you built-in shopping cart.

Each page should include several instances of at least three of the keywords and phrases that you have decided best describe your site. Title each page appropriately and enter a keyword-rich description. Descriptions should be no more than twelve words long and must include similar keywords as those in your title and the content of your page to achieve the best possible search ranking. If you don't know what to put on your page to help build up your site's relevant content, there are many free online article databases that will allow you to borrow content to use on your site. If you choose to go this route, make sure that you do not forget to include the author's bylines or "about the author" box as otherwise use of their copyrighted material would be considered plagiarism. Finally, publish your site and be your first visitor. Check to make sure that all links work and there are no grammar errors. Go through the process of making a purchase from yourself to get a feel for what your customers will experience. Correct any problems as needed.

5. Do some PR.

Order new business cards that include your site URL and email address. Send out a press release to your existing media contact list or create a new one. There are also several free PR services on the web. If you belong to a community organization, inform them and request that they send out the release on your behalf. You can also ask for these associations to broadcast an announcement to their mailing lists. If you publish your own newsletter from your existing business, it would be wise to include an announcement to your existing customers. It would also be a good idea to take your newsletter online and create a free email marketing campaign.

There are many online services that will allow you to do this but your functionality would be limited to basic broadcast newsletters and announcements that would include their company advertisements. If you want your newsletters to be branded with your company information only, then you will need to pay for the service. Either way, it is worth it. I also suggest setting up an autoresponder with these services or even within your own email program. An autoresponder sends an instant reply to any inquiry submitted to your email. It acts as your immediate customer service to ensure customers that you care about them. You can include new product announcements, links back to your website and other news as well as a general customer service statement in your autoresponder. These are a great tool to build customer rapport.

6. Develop an elevator speech and include it along with your site URL in your email signature.

This is free advertising that is effective. You do not have to include your full elevator speech but try to extract a few key points or announcements that will catch your reader's eye. I always include my title, company tagline, my website URL and a phrase or two about any upcoming events. For instance, I might want to inform people about my new radio show so my signature would include "Tune in to my radio show, Building Bridges, every Tuesday at 1:30PM CST on BlogTalkRadio. Visit my Events page for more information or subscribe to download for podcast." This is informative soft advertising that really works.

7. Join webrings, link and banner exchanges.

Although these services are promoted as traffic builders, they really do not serve this purpose as directly any longer. While you can achieve some traffic through these links, there is a science to it. The primary reason you would want to join these services is to rank higher in the search engines. The trick to using these effectively is to ensure that they are quality content-oriented sites that are also somehow related to your own site's subject matter. You wouldn't want to trade links with a site that sells dog food if your website is concentrated on hair care products. Instead, you would want to trade links with a beauty magazine or modeling and talent database. By doing this, you are associating your site with quality related content which the search engines recognize and merit. Also, you don't want to have too many outgoing links so try to limit your number of exchanges as this can show negatively in search engine ranking.

8. Write related articles or post to a blog that links back to your site.

This is key to improving your search engine ranking as well as establishing yourself as an expert in your field. When you submit articles to free submission sites, other webmasters who are seeking quality content for their own sites will copy your article and use it in their webpages. These webmasters only want articles that are related to their targeted niche so you don't have to worry too much about your article being reposted in a strange place. The webmasters will include your author bylines which are a few sentences about you and your services with a link back to your own site. These are one-way links, meaning that you do not have to have a reciprocal link to the webmaster's site on your own site. The more sites that link to you, the better your listings will be among the search engines.

9. Submit your site to major search engines every 30-45 days.

You can do this more frequently if you update regularly. I try to update my site on a regular basis by writing new articles for inclusion in my blogs as well as staying abreast of my competitors by consistently reviewing their webpages for ideas on new content. I also reevaluate my keywords and descriptions and then resubmit whenever there is a change. You can drop in the rankings if the search engines "forget" about your site.

10. Actively participate in newsgroups and other online forums.

This is another good marketing avenue that will allow you to get your links out via your signature line as well as establish you as an expert. Answer questions truthfully and stay away from subjects that you are unfamiliar with. Be as helpful and informative as possible in the discussions. Other group members will be impressed by your knowledge and be inspired to visit your webpage for more information. At the very least, it is possible to pick up quite a few referrals. Be careful not to "commercialize" your postings so that you do not turn people off.

The bottom line is that to make it as an entrepreneur today, you must establish an online presence. Put together a website and optimize it for the best possible rankings in the search engines. If your potential customers can not find you, then your site will be for naught. Use as many avenues as possible to promote your link and have a method for customers to make purchases online. Many online consumers make impulse buys much the same as in a traditional brick-and-mortar store so promote, promote, promote.

Posted by Niquenya D. Fulbright at 3:25 PM CDT
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10 Crucial Steps to Create an Online Presence
Mood:  quizzical
Topic: Business
If you are like most people, the ability to live out your years comfortably as a self-sufficient business owner is at the top of your list of priorities. You may even dream of growing rich. Over the years, there has been televised wealth guru after wealth guru boasting about the riches they have attained and how you too can grow rich beyond your wildest dreams. But how does one do that? You have to establish an online presence.

The internet is a great place to get rich. It is a worldwide marketplace that is open 24 hours per day, 7 days per week. You get to be your own boss, set your own hours and conduct business transactions from the comfort of your own home in your footed pajamas. There is little to no overhead and the start-up cost is so low that you can see a return on your investment with the sale of just one moderately priced item. Even if you already own a business, creating an online presence around your products and services is the most cost effective way to expand your current business as it levels the playing field allowing you an equal opportunity to compete with big boxers and other megastores. The internet allows you to work smarter, not harder. Here are ten crucial steps to get you started with building an online presence.

1. Decide what to sell and who will be your target audience.
If you are already in business for yourself, this step should be easy. If not, then I suggest that you think about things that you are good at or that you love to purchase yourself. Hobbies are especially good places to look for a product or service. If you are passionate about something, more than likely there are others who may be equally interested in the same subject. The easiest way to find your product after you have determined what it is you wish to sell is to find a company that allows you to set up a dropshipping relationship. Dropshipping is an arrangement that allows you to sell products at your own prices and then forward the order to the supplying company to complete the order. Many suppliers are willing to do this because it is a win-win situation for both parties. You get to make an income from home without having to stock an inventory and the company gets more business. If a particular company you are interested in doesn’t have a prearranged dropshipping service, contact them and ask if they would be willing to create one. What do they have to lose?

If nothing else, sell information. Learn all that you can about the subject and then become an expert. We live in a world of convenience where everyone wants everything right now. By providing an information product, you have already done the work necessary to reach certain valuable resources. People will pay to know what you know because it is more convenient than to find these resources themselves. Information products can include lists, articles, reports, eBooks, books, training manuals, CDs, DVDs and more.

Think about what type of person would buy your product and service. What is/are their age, gender, income, buying habits and social status? All of these demographics play a key role in determining the profile of your “niche” customer. Identifying and building your marketing efforts around this group will give you a competitive edge in the marketplace.

2. Perform a review of competitor sites.
Start with a major search engine such as Google or Yahoo. Think about what common keywords or phrases a potential customer would use to find your site and subject matter. For instance, if your product is strawberry ice cream, you would type in “strawberry ice cream” or “flavored ice cream” in the search bar. Examine the listings on the first page of results. What title and descriptions were used?

Click into each of the sites and check out their source code. You can find this by clicking on the “View” menu located in the toolbar of your internet browser and then “Source”. This will display the site’s HTML source code if the webmaster has not hidden it. Look toward the top of the code for the HTML tag “”. Within a few lines you will find the tag “”. This should be the same as the title you saw on the search page. Take note of what words or phrases were used and their frequency. Beneath this tag should be a group of tags that begin “<meta name=description…>” or “<meta name=keywords>”. Take special note of the “content=” portion of these tags. <br><br>Finally, close the source code window and examine the content of the Home page. Compare what keywords and descriptions were used throughout the page with what keywords were included in the meta tags. You should perform this task with the top three to five listings on the first page of the search results for every keyword that could be used for your own site. Examine your results as these would determine which keywords and phrases will be used on your own site.<br><br>3. Purchase a unique domain name and subscribe to a good, affordable hosting service.<br>Your domain name will be your site’s URL. For instance, if you are “Bob’s Motor Oil”, your domain and URL could be “www.bobsmotoroil.com” or “www.bobs_motoroil.com”. Whatever you use, it should be specific to your product or service, easy to commit to memory, not difficult to spell and be unique to prevent confusion with a similar company. Using your own name as your domain name could be difficult unless your name represents your product or service as a brand. <br><br>A good domain name should help portray a feeling. For instance, “www.totalwellbeingcenter.com” presents an image of peace and relaxation. This is hard to achieve with your own name unless you are Donald Trump whose name represents power and wealth. Any product or service that bears his name would immediately be recognized as luxurious. Keep this in mind when choosing your domain name. For a simple beginner site, your domain registration should cost no more than $15 to purchase for one-two years and hosting should be less than $20 per month. Make sure the hosting company has a built-in shopping cart software package so that you can create an online store if you will be selling products directly from your website. Try to stay away from domain extensions such as .net, .biz, or .ws. It is best to stick with the traditional .com extension because the majority of your customers won’t remember the other extensions and, therefore; they will not find your website.<br><br>4. Create keyword-rich content on each page.<br>Now it is time to start building your website. You can either use the free page builder software that is probably included with your hosting program or for more flexibility; you can use a program like FrontPage or DreamWeaver and then upload the completed site to your hosting service. I prefer to use FrontPage myself. Build each page with good, solid descriptions of your products and services. At a bare minimum, your site should include a Home page (the entry into your site) with a welcoming address, a Company Profile or Bio page, and a Contact page so that potential customers can reach you. Additionally, a products and services page with a detailed description of each item should be included either separately or within the content of you built-in shopping cart. <br><br>Each page should include several instances of at least three of the keywords and phrases that you have decided best describe your site. Title each page appropriately and enter a keyword-rich description. Descriptions should be no more than twelve words long and must include similar keywords as those in your title and the content of your page to achieve the best possible search ranking. If you don’t know what to put on your page to help build up your site’s relevant content, there are many free online article databases that will allow you to borrow content to use on your site. If you choose to go this route, make sure that you do not forget to include the author’s bylines or “about the author” box as otherwise use of their copyrighted material would be considered plagiarism. Finally, publish your site and be your first visitor. Check to make sure that all links work and there are no grammar errors. Go through the process of making a purchase from yourself to get a feel for what your customers will experience. Correct any problems as needed.<br><br>5. Do some PR.<br>Order new business cards that include your site URL and email address. Send out a press release to your existing media contact list or create a new one. There are also several free PR services on the web. If you belong to a community organization, inform them and request that they send out the release on your behalf. You can also ask for these associations to broadcast an announcement to their mailing lists. If you publish your own newsletter from your existing business, it would be wise to include an announcement to your existing customers. It would also be a good idea to take your newsletter online and create a free email marketing campaign. <br><br>There are many online services that will allow you to do this but your functionality would be limited to basic broadcast newsletters and announcements that would include their company advertisements. If you want your newsletters to be branded with your company information only, then you will need to pay for the service. Either way, it is worth it. I also suggest setting up an autoresponder with these services or even within your own email program. An autoresponder sends an instant reply to any inquiry submitted to your email. It acts as your immediate customer service to ensure customers that you care about them. You can include new product announcements, links back to your website and other news as well as a general customer service statement in your autoresponder. These are a great tool to build customer rapport.<br><br>6. Develop an elevator speech and include it along with your site URL in your email signature. <br>This is free advertising that is effective. You do not have to include your full elevator speech but try to extract a few key points or announcements that will catch your reader’s eye. I always include my title, company tagline, my website URL and a phrase or two about any upcoming events. For instance, I might want to inform people about my new radio show so my signature would include “Tune in to my radio show, Building Bridges, every Tuesday at 1:30PM CST on BlogTalkRadio. Visit my Events page for more information or subscribe to download for podcast.” This is informative soft advertising that really works.<br><br>7. Join webrings, link and banner exchanges. <br>Although these services are promoted as traffic builders, they really do not serve this purpose as directly any longer. While you can achieve some traffic through these links, there is a science to it. The primary reason you would want to join these services is to rank higher in the search engines. The trick to using these effectively is to ensure that they are quality content-oriented sites that are also somehow related to your own site’s subject matter. You wouldn’t want to trade links with a site that sells dog food if your website is concentrated on hair care products. Instead, you would want to trade links with a beauty magazine or modeling and talent database. By doing this, you are associating your site with quality related content which the search engines recognize and merit. Also, you don’t want to have too many outgoing links so try to limit your number of exchanges as this can show negatively in search engine ranking.<br><br>8. Write related articles or post to a blog that links back to your site. <br>This is key to improving your search engine ranking as well as establishing yourself as an expert in your field. When you submit articles to free submission sites, other webmasters who are seeking quality content for their own sites will copy your article and use it in their webpages. These webmasters only want articles that are related to their targeted niche so you don’t have to worry too much about your article being reposted in a strange place. The webmasters will include your author bylines which are a few sentences about you and your services with a link back to your own site. These are one-way links, meaning that you do not have to have a reciprocal link to the webmaster’s site on your own site. The more sites that link to you, the better your listings will be among the search engines.<br><br>9. Submit your site to major search engines every 30-45 days. <br>You can do this more frequently if you update regularly. I try to update my site on a regular basis by writing new articles for inclusion in my blogs as well as staying abreast of my competitors by consistently reviewing their webpages for ideas on new content. I also reevaluate my keywords and descriptions and then resubmit whenever there is a change. You can drop in the rankings if the search engines “forget” about your site.<br><br>10. Actively participate in newsgroups and other online forums. <br>This is another good marketing avenue that will allow you to get your links out via your signature line as well as establish you as an expert. Answer questions truthfully and stay away from subjects that you are unfamiliar with. Be as helpful and informative as possible in the discussions. Other group members will be impressed by your knowledge and be inspired to visit your webpage for more information. At the very least, it is possible to pick up quite a few referrals. Be careful not to “commercialize” your postings so that you do not turn people off.<br><br>The bottom line is that to make it as an entrepreneur today, you must establish an online presence. Put together a website and optimize it for the best possible rankings in the search engines. If your potential customers can not find you, then your site will be for naught. Use as many avenues as possible to promote your link and have a method for customers to make purchases online. Many online consumers make impulse buys much the same as in a traditional brick-and-mortar store so promote, promote, promote.<br><br>----------------------------------------------<br>? 2007 by Niquenya D. Fulbright-All Rights Reserved. <br>About the Author:<br>Niquenya D. Fulbright is a Chicago area executive life coach, professional speaker and corporate trainer with over 10 years experience specializing in business, career, life and relationship coaching. Niquenya helps her clients to improve the quality of their personal and business relationships through positive goal-setting, self-assessment, business plan/proposal writing, management consulting, resume writing/review and a number of other career and consulting services. For more information or to schedule a complimentary coaching session, visit http://www.niquenyafulbright.com, send inquiry to contactme@niquenyafulbright.com or call 773-368-3575. All coaching sessions are performed via telephone. <br clear="all" /> <p> <div class="time"> Posted by Niquenya D. Fulbright at 11:05 AM CDT <br /> <a class="timeLink" href="javascript:add_comment('1267552')">Post Comment</a> | <a href="http://www.niquenyafulbright.com/blog/index.blog/1267552/10-crucial-steps-to-create-an-online-presence/" class="timeLink">Permalink</a> | <a class="timeLink" href="" onclick="javascript:share_this_page(this, 'http://www.niquenyafulbright.com/blog/index.blog/1267552/10-crucial-steps-to-create-an-online-presence/'); return false;">Share This Post</a> </div> </div> </div> <div class="date">Saturday, 3 March 2007</div> <div class=""> <div class="entry"> <span class="title">Don't Miss Out on This Exciting Networking & Educational Opportunity!</span><br /> <span class="mood"><b>Mood:</b> <img src="http://ly.lygo.com/af/d/blog/common/econ/baseball.gif" align="absmiddle" width="16" height="16"> energetic</span><br /> <span class="mood"><b>Topic:</b> Business</span><br> <a href="http://www.niquenyafulbright.com"><img src="http://www.niquenyafulbright.com/images/eiefront.jpg" alt="CLICK HERE FOR MORE INFORMATION & YOUR OPPORTUNITY TO RESERVE YOUR SPACE AT THIS EVENT. ADVANCE REGISTRATION IS REQUIRED TO GAIN ENTY."></A> <br clear="all" /> <p> <div class="time"> Posted by Niquenya D. Fulbright at 9:49 AM CST <br /> <a class="timeLink" href="javascript:add_comment('1254986')">Post Comment</a> | <a href="http://www.niquenyafulbright.com/blog/index.blog/1254986/dont-miss-out-on-this-exciting-networking-educational-opportunity/" class="timeLink">Permalink</a> | <a class="timeLink" href="" onclick="javascript:share_this_page(this, 'http://www.niquenyafulbright.com/blog/index.blog/1254986/dont-miss-out-on-this-exciting-networking-educational-opportunity/'); return false;">Share This Post</a> </div> </div> </div> <div class="date">Thursday, 7 December 2006</div> <div class=""> <div class="entry"> <span class="title">The Truth About the Forty-Dollar Government Grant Game</span><br /> <span class="mood"><b>Mood:</b> <img src="http://ly.lygo.com/af/d/blog/common/econ/baseball.gif" align="absmiddle" width="16" height="16"> energetic</span><br /> <span class="mood"><b>Topic:</b> Business</span><br> We have all seen those late night infomercials and boldly embossed postcard mailers boasting of guaranteed government grants for a $40, one-time-only application fee. You will learn all of the hidden secrets of how to find and secure these elusive funds. Grants are available for everything and anything from buying that new car to finally paying off that overbearing student loan. These offers sound much too good to be true. In fact, they are not true. Grant applications take time and a lot of hard work. You will need to write a really good, detailed business plan that clearly outlines what your business entails and then rework it into a grant proposal that must be submitted to the individual granting organizations. Government grants are highly competitive and there are many different agencies which distribute the funds. These can be at the federal, state, city or even county level; each having very separate and unique requirements. <br><br>You will need to do careful research to determine what is required by each individual organization for each type of grant you plan to pursue and then skew your application to meet those requirements. Your business will most likely not qualify for most of the available grant opportunities. The local chapter of the Small Business Association (SBA) can often help with business plan preparation and grant proposal writing for a nominal fee. Another service that can prove helpful is that of Pre-Paid Legal Services, Inc. (PPLSI) business plan. These plans provide both quality legal services and business consultation by a panel of expert retired business owners for a relatively low monthly fee.<br><br>Invest your planning budget wisely. You are much better off paying the SBA or the PPLSI fees. You may even benefit more by going to an experienced independent plan/proposal writer rather than one of those $40 scam artists. These offers are usually really just a list of possibly outdated grants which are freely available to anyone who knows where to look.<br><br>? 2006 by Niquenya D. Fulbright, Executive Life Coach – All Rights Reserved <br clear="all" /> <p> <div class="time"> Posted by Niquenya D. Fulbright at 3:02 AM CST <br /> <a class="timeLink" href="javascript:add_comment('1235779')">Post Comment</a> | <a href="http://www.niquenyafulbright.com/blog/index.blog/1235779/the-truth-about-the-fortydollar-government-grant-game/" class="timeLink">Permalink</a> | <a class="timeLink" href="" onclick="javascript:share_this_page(this, 'http://www.niquenyafulbright.com/blog/index.blog/1235779/the-truth-about-the-fortydollar-government-grant-game/'); return false;">Share This Post</a> </div> </div> </div> <div class="date">Monday, 28 August 2006</div> <div class=""> <div class="entry"> <span class="title">LEAD Your Customers Away From Returns & Exchanges</span><br /> <span class="mood"><b>Mood:</b> <img src="http://ly.lygo.com/af/d/blog/common/econ/baseball.gif" align="absmiddle" width="16" height="16"> energetic</span><br /> <span class="mood"><b>Topic:</b> Business</span><br> Increasing Customer Retention with an Adequate Return Policy<br>By Niquenya D. Fulbright, Professional Life Coach<br>? 2006 All Rights Reserved<br><br>Product returns and exchanges are a necessary evil in doing business. The method in which a merchant handles returns plays a key role in the company’s customer loyalty. Good return policies equal good return customers. As with most systems in business, consumers model the 80/20 rule; 80% of sales come from 20% of the customers. With these types of numbers, every customer should be regarded as a valuable asset. Having a solid return policy will dramatically affect the rate of a company’s customer retention.<br><br>It is popular sales rhetoric that a satisfied customer tells no one, but a dissatisfied customer goes out and tells ten of his friends. That number can grow exponentially in this, the age of the information superhighway. Bad customer experiences can literally reach tens of thousands of potential customers or clients with just a few keystrokes. The most common reason for customer dissatisfaction is due to inadequate service regarding returns and exchanges. A fair and simple returns policy adds value to the total customer experience. It builds buyer confidence and increases the seller’s success in closing. Having a system in place to properly handle returns and exchanges builds customers’ trust in the brand and it is very often a crucial element of the buying decision.<br><br>Any good return policy should outline a concrete time limit identifying exactly how long a customer has to return their purchase. Standard return times are typically 30-, 60- or 90-day limits. Consider the type of product you sell to determine a reasonable timeframe. It helps to know your suppliers’ return policies so you can factor this information into your decision as well. Secondly, you must consider what would be an acceptable condition for a return. Some merchants will accept used or well-worn items while others will dismiss any return that is not in new or like-new condition. This decision is based largely on the item’s resale value. Can the product be refurbished, resold or recycled to minimize costs? Next, determine if you will charge any fees for shipping or handling (restocking). If you are an internet or catalog vendor, is your customer responsible for the return shipping costs or will you cover it by providing a preprinted postage-paid shipping label? Will you charge a fee for damaged, incomplete or opened items? Additionally, what procedures must the customer follow to perform a return or exchange? Does it have to be mailed in or can it be done in the store? Will a special phone number be provided to call in for return authorizations? Finally, what exceptions, if any, will be made to the policy? You may want to designate some items as non-returnable due to hygienic issues such as in the case of undergarments. You might want to shorten the length of the return period for a product that is subject to rapidly changing technology like a notebook computer. Whatever the case may be, it is very important to be as plain and specific as possible. Unclear policies can result in the adverse effect of increased fraudulent or abusive returns.<br><br>Once the return policy has been clearly defined, it must be communicated to your staff and customers. All employees need to know and understand every element of the policy as well as how and when exceptions may be made. Proper training prevents customers from receiving misinformation. Customers appreciate knowledgeable employees who can speak to company policies confidently and correctly. The return policy should also be printed on all sales receipts and on clearly visible signage throughout the business. Some great locations for signage are on the back walls of the customer service center and checkout lanes, at each individual cash register station or even at the main entrances and exits. Also, if your business has a company website, it would benefit to create a special page for the policy and include a link to it from every page of your online catalog.<br><br>Now that your return policy is in place and has been communicated to both employees and customers alike, how do you use the policy to then manage returns? Many businesses use an autodestination system. This is an automated returns management system that assesses the validity of returns and exchanges and chooses how the product should be disseminated (i.e. return to manufacturer, return to sales floor, etc.). There are several good returns management software packages available on the market from trusted vendors such as Microsoft. Make sure you research to determine which package would be most appropriate for your business size and volume.<br><br>Furthermore, employees who handle returns and exchanges should be trained to reduce customer returns by using the LEAD process. This method empowers the employee to properly deduce the reason for the return and offer alternative resolutions to discourage the return. Employees must first listen closely to the problem. <em>Listening</em> with sensitivity and generosity to hear what is really going on will help establish if the product is being returned due to lower competitive prices found elsewhere, misuse of an item or if it is indeed defective. Such valuable information can be used to make an exception to the policy or to enlist defensive sales tactics like customer education or matching competitor prices to prevent the return. <em>Empathizing</em> with the customer’s concerns and apologizing reinforces the trust that you have actually listened and care about the problem. <em>Ask</em> good clarifying questions to <em>determine</em> a solution that will satisfy the customer’s needs. Verify that you have heard and understood the problem correctly, and then offer any available alternative options to deter the return.<br><br>Appropriately managing returns and exchanges can make or break a customer relationship. It is important to define a fair and simple return policy that does not vary from customer to customer. It should be firm, explicit and highly visible. All employees must be adequately trained to understand the return policy and how to adhere to it. Returns and exchanges are an often overlooked business-building opportunity. Having a good return policy is the key to a high-percentage customer retention rate and it can have a huge impact on your bottom-line. It has been well-documented that a business is twice more successful at selling to “lost” customers than to new prospects. A good return policy can reclaim disgruntled customers and keep them coming back for years to come.<br> <br clear="all" /> <p> <div class="time"> Posted by Niquenya D. Fulbright at 12:45 AM CDT <br /> Updated: Tuesday, 21 November 2006 11:59 PM CST <br /> <a class="timeLink" href="javascript:add_comment('1212383')">Post Comment</a> | <a href="http://www.niquenyafulbright.com/blog/index.blog/1212383/lead-your-customers-away-from-returns-exchanges/" class="timeLink">Permalink</a> | <a class="timeLink" href="" onclick="javascript:share_this_page(this, 'http://www.niquenyafulbright.com/blog/index.blog/1212383/lead-your-customers-away-from-returns-exchanges/'); return false;">Share This Post</a> </div> </div> </div> <div class="date">Thursday, 24 August 2006</div> <div class=""> <div class="entry"> <span class="title">Effective Management: Keys to Being A Successful Leader</span><br /> <span class="mood"><b>Mood:</b> <img src="http://ly.lygo.com/af/d/blog/common/econ/question.gif" align="absmiddle" width="16" height="16"> quizzical</span><br /> <span class="mood"><b>Topic:</b> Business</span><br> The ability to bring people together to accomplish a task is a difficult talent to master. It takes a combination of acquired skills and experience to guarantee the success of anyone in a leadership role. An incompetent manager can have a devastating impact on an organization. A leader with the knowledge, experience and insight necessary to ensure a high performing and profitable organization is hard to come by. In a recent Gallup survey, it was found that 25% of U.S. employees would fire their boss if they could. With one out of four managers failing, it is easy to see how ineffective management decreases employee performance and increases customer dissatisfaction resulting in a negative affect on the organization’s bottom-line.<br><br>The art of effective management rarely presents as an inbred gift. An effective manager must be an innovative leader who exhibits creativity, enthusiasm, confidence and an innate respect and good will toward every individual within the organization. The manager has to be willing to embrace new concepts and reconsider old practices in order to unleash the potential of the team. To be an effective manager, one is required to learn and utilize four basic management tools: coaching, feedback, counseling and discipline.<br><br><strong>Coaching</strong> is the ongoing, informal training that confirms when an employee is doing well and identifies potential areas of opportunity. There are five essential keys to the coaching process.<br>• <em>Listening</em> with sensitivity and consideration to hear what is really happening should be your primary objective. In the coaching function, learn to use the power of silence. An effective manager seeks first to understand, then to be understood. This allows employees to know that you value their opinions and keep their interests, priorities and goals in mind. Actively listening to your employees builds trust and lets them know that you respect them as a “whole” person. Employees will be more open and will more readily clue you in to valuable information you may not otherwise be privy to.<br>• <em>Language</em> that demonstrates the ability to create new realities with precise types of speech is necessary to clearly disseminate your message with the highest likelihood of retention. Communicating effectively with appropriate language, pitch, tone and volume is the best way to articulate company goals and objectives.<br>• <em>Attitude</em> greatly impacts your ability to produce results. Approaching employees with a caring attitude aids in the employees being receptive and open to communication. An abusive, hostile or even disinterested attitude directly impacts the emotional health and productivity of employees. A manager who displays a positive attitude in every message reinforces the employee’s belief in their own value to the organization.<br>• <em>Self-Development</em> is the process by which managers continue to strengthen their own skill set through continued training and value-added experiences. By being a model of excellence, productivity and fulfillment, an effective manager demonstrates the acceptable behaviors that set the tone for a climate of responsibility.<br>• <em>Leadership</em> involves developing a clear vision and strong message which must then be successfully communicated to the team. Your expectation of employees and their expectations of themselves are the primary factors in how well employees perform in the workplace. Set achievable goals and share them with your employees so that they know what is expected of them. Delegate the workload and set realistic deadlines. This will provide invaluable training to employees and save on hours of unnecessary work. Utilize a time management system that is simple, organized and efficient to track completion of tasks. Being able to hold employees accountable is a vital function of the coaching role.<br><br><strong>Feedback</strong> provides specific information that lets employees know how well they are performing. Feedback can be positive or corrective. It builds employee beliefs in their capabilities and provides them with insight into how they can improve their production. Corrective feedback should only be given in private. Feedback should always start positive and end positive. Never solely identify what the employee is not doing or is doing wrong. Employees need to have their confidence reinforced through praise and appreciation. Feedback is a two-way communication device. Allow employees to respond to your message so they know that they are included in their own development. One of the top complaints employers receive in regards to employee dissatisfaction is poor to non-existent feedback and recognition. Opening the lines of communication allows you to stay tuned in to your employees so you can be proactive in resolving situations before they escalate. Ask SMART questions (Specific, Measurable, Attainable, Realistic and Time-based) to identify fears, problem areas or opportunities.<br><br><strong>Counseling</strong> is a tool that shows employees what they need to improve their performance. Point out issues in the employee's work in a calm, non-accusatory manner. Ask them what you can do to help. Work with the employee to develop concrete goals and a timeline for resolving the matter. If the problem is personal versus job-related, be empathetic and offer a flexible solution to help create a synergized work/life balance. Remember, you are not a therapist. Refer employees to the proper support groups if necessary. Counseling measures help to reduce turnover, prevent disciplinary action and shows that you are committed to your employee’s success.<br><br><strong>Discipline</strong> is a necessary evil to help employees follow company rules. Disciplinary action should be taken as a last-resort effort when previous coaching, feedback and counseling attempts have failed. The primary goal of discipline is not to punish your employees but rather to help guide them back to satisfactory job performance. Focus solely on performance, remain fair and impartial. Although it is recommended to dole out discipline as soon after the misbehavior as possible, it is equally important to make sure that you have all the facts before you act. Improperly or unfairly holding an employee accountable for an action without adequate investigation can lead to lowered employee morale, loss of respect and possible lawsuits.<br><br>Effective management is more than just implementing policies and procedures. It means getting the most out of all your employees, helping them to perform at their best individually, cooperatively and in groups. Managing your team effectively and efficiently requires the willingness to learn a variety of leadership skills. An effective manager must be able to coach, provide feedback, counsel and be comfortable in disciplining team members. By developing your management skills you will appreciate colossal benefits in increased productivity, decreased stress and increased confidence in both yourself as an effective leader, as well as in the employees on your team.<br><br>-------------------------------------------------<br>? 2006 by Niquenya D. Fulbright, Professional Life Coach All Rights Reserved<br>You have permission to publish this article electronically or in print, free of charge, as long as these bylines are included. This article may not be used on illegal websites or websites that promote illegal activity of any kind. A courtesy copy of your publication would be appreciated.<br><br>About the Author:<br>Niquenya Fulbright is a professional life coach with over 10 years experience specializing in career, sex, love and relationship coaching. As founder of <a href="http://www.chicagoloveconnection.com">Chicago Love Connection</a>, Niquenya helps her clients to improve the quality of their personal relationships and sex lives through positive goal-setting, self-assessment, time management skills building, image consulting and exciting singles events. For more information or to schedule a complimentary 30-minute coaching session, visit <a href="http://www.niquenyafulbright.com">www.niquenyafulbright.com</a> or send inquiry to <a href="mailto:contactme@niquenyafulbright.com&subject=Coaching%20Inquiry">contactme@niquenyafulbright.com</a>.<br><br> <br clear="all" /> <p> <div class="time"> Posted by Niquenya D. Fulbright at 2:11 AM CDT <br /> Updated: Tuesday, 21 November 2006 11:59 PM CST <br /> <a class="timeLink" href="javascript:add_comment('1211496')">Post Comment</a> | <a href="http://www.niquenyafulbright.com/blog/index.blog/1211496/effective-management-keys-to-being-a-successful-leader/" class="timeLink">Permalink</a> | <a class="timeLink" href="" onclick="javascript:share_this_page(this, 'http://www.niquenyafulbright.com/blog/index.blog/1211496/effective-management-keys-to-being-a-successful-leader/'); return false;">Share This Post</a> </div> </div> </div> <p class="entry"> Newer | Latest | Older </p> </div> </div> </body> </html>